Privacy Policy

Last updated: April 15, 2026

This Privacy Policy explains how GoThaiMover collects, uses and protects your personal data when you use our comparison platform at gothaimover.com. We process personal data in accordance with the Personal Data Protection Act B.E. 2562 (2019) ("PDPA") and the guidelines issued by the Personal Data Protection Committee ("PDPC").

1. Data controller

GoThaiMover is the data controller of the personal data processed through gothaimover.com.

  • Trading name: GoThaiMover
  • Legal entity: JNOVASEO LP (Scottish Limited Partnership)
  • Registration: Companies House (Edinburgh) — n° SL036850
  • Registered office: 5 South Charlotte Street, Edinburgh, Scotland, EH2 4AN, United Kingdom
  • General contact: contact@gothaimover.com
  • Data Protection Officer (DPO): dpo@gothaimover.com

2. Who we are and what we do

GoThaiMover is a comparator platform that connects users planning a move in Thailand with verified partner moving companies. We do not perform moves ourselves. We forward your request to relevant partner movers so they can prepare quotes for you.

3. Personal data we collect

When you submit a request or otherwise interact with the site, we may collect:

  • Identifiers: first name, last name, email address, phone number
  • Move details: pickup location, destination, estimated volume, preferred date, additional notes you provide
  • Technical data: IP address, browser type and language, device type, pages visited, referring URL
  • Consent records: timestamp and scope of consent given through the site

4. Purposes of processing

We process your personal data for the following purposes:

  • Service delivery: forwarding your move request to verified partner movers so they can issue quotes
  • Communication: replying to enquiries and following up on your request
  • Service improvement: aggregated analytics to improve site usability and content
  • Security and fraud prevention: protecting the platform against abuse and bots
  • Legal compliance: fulfilling obligations under Thai law

5. Legal basis for processing

Under PDPA Section 24, we rely on the following legal bases:

  • Consent (Section 19) for transmitting your details to partner movers and for non-essential cookies
  • Performance of a contract / pre-contractual steps for handling your quote request
  • Legitimate interest for service security, fraud prevention and aggregated analytics, where this is balanced against your rights
  • Legal obligation where processing is required by Thai law

6. Data sharing and recipients

Your personal data may be shared with:

  • Verified partner moving companies: only the partners suited to your origin, destination and move type receive your request, for the sole purpose of providing quotes
  • Service providers: hosting (Cloudflare), email delivery, anti-bot security and analytics providers acting as data processors on our behalf
  • Public authorities: where required by law, court order or a lawful request

We never sell your personal data. Partner movers are bound by contractual obligations to use the data only for the purpose of preparing quotes for you.

7. Data retention

  • Quote requests and contact details: 24 months after last interaction
  • Analytics data: 13 months maximum
  • Consent records: 5 years as evidence of lawful processing
  • Server and security logs: 12 months maximum

After these periods, data is deleted or fully anonymised.

8. Your rights under the PDPA

As a data subject in Thailand, you have the following rights:

  • Right of access (Section 30): obtain a copy of the personal data we hold about you
  • Right to rectification (Section 35): correct inaccurate or incomplete data
  • Right to erasure (Section 33): request deletion of your data when it is no longer necessary
  • Right to restriction of processing (Section 34): limit how we process your data in defined situations
  • Right to data portability (Section 31): receive your data in a structured, machine-readable format
  • Right to object (Section 32): object to certain processing activities
  • Right to withdraw consent (Section 19): withdraw your consent at any time, without affecting the lawfulness of prior processing

To exercise any of these rights, contact our DPO at dpo@gothaimover.com. We will respond within 30 days. We may need to verify your identity before acting on your request.

9. Security

We apply appropriate technical and organisational measures to protect your data, including TLS encryption in transit, encryption of data at rest, restricted access on a need-to-know basis, and continuous monitoring through Cloudflare. We do not store payment card data on our platform.

10. International data transfers

Our infrastructure is operated by Cloudflare with data primarily handled in the APAC region. Where any transfer outside Thailand is necessary, it is carried out only when an adequate level of protection is ensured, in compliance with PDPA Sections 28 and 29.

11. Cookies

Detailed information on the cookies we use, their purposes and how to manage them is provided in our Cookie Policy.

12. Updates to this policy

We may update this Privacy Policy to reflect changes in our practices or in applicable law. The "Last updated" date at the top of this page indicates the latest revision. We encourage you to review this policy periodically.

13. Contact and complaints

For any question regarding this policy or your personal data, contact:

If you believe your rights under the PDPA have been violated, you have the right to lodge a complaint with the Personal Data Protection Committee (PDPC) of Thailand.